Shipping policy

All plants are guaranteed to arrive alive and healthy.  This means that the plant will not be displaying any distress beyond what would be expected due to being shipped. Some brown leaves, dead pitchers or traps and minor cosmetic damage to foliage can happen in the shipping process and will not have any long-term impact on plant health.  Some older roots may show signs of decay but will be regarded as a natural part of a healthy plant's senescence if healthy new roots are present. 

Plants are living things and each variety has an acceptable temperature range. If temperatures are outside of this range, shipments can be held or shipped with heat packs. 

If there are any plant health issues upon arrival, please contact us within 48 hours of receipt of the plant and provide photos of the entire plant. We’ll quickly address any issues.

The live arrival guarantee may be voided in instances where the customer fails to provide a USPS deliverable address, fails to collect packages within a timely manner or does not facilitate carrier inspection of damaged packaging.